BDO ( Banco de Oro ) is one of the largest banks operating in the Philippines. Their tagline is simply "We find ways" but if you'll read my story, I doubt that you'll agree.
Last month, I decided to pay my credit card bill at the BDO branch located along J.P. Rizal in Makati. I went in and asked the guard if they accept Citibank Visa card payments and he answered yes. He also told me to fill-up the red form and so I did. I then had to fall in line for processing at their counters. Note that I said counters, they had 5 counters, but only one counter was actually processing stuff for clients. It took me more than an hour to reach the teller only to be told that they could NOT do an over the counter withdrawal and use the amount withdrawn to do a bills payment since I haven't used up the daily limit for ATM withdrawals. They asked me to go outside of the bank premises to withdraw PHP46,000.00 from their ATM in broad daylight. Since it was already my due date for the bill and it was way past the lunch break period, I decided to comply without too much fuss. I simply told the teller that yes, I will do as they say but I'm not going to fall in line again. She agreed and after a few minutes, I was back at the counter with 92 500-peso bills.
Fast forward to a few days ago, my credit card bill was due again which comes up to around PHP52,000.00 and I decided to pay it at the same BDO branch. Being a bit wiser, I first went to the ATM, made several withdrawals to gather PHP50,000.00. I then proceeded to filling out the forms, 2 forms - one for a withdrawal of PHP2,000.00 and the other one for the bills payment. I lined up and after about 45 minutes, I reached the counter. I confidently gave the teller the 2 slips together with the ATM transaction records showing that I already used up the ATM withdrawal daily limit. She then proceeded to tell me that since the account wasn't with the branch, I will be charged PHP100.00 for the withdrawal and also since it was a salary account and I didn't know the account number, it will take long because she still had to find the account number. I was fuming mad, I needed to use my money and they were going to charge me PHP100.00 for it. And how hard is it for a teller to find my account number since she already had my ATM card in her hand with a card number and an account name. What sort of online system do they have there anyway? To get it over with, I told the teller I'm going to use my other cards to get PHP2,000.00 but I'm definitely NOT lining up again.
I guess this is what you can expect from a third world bank in a third world country such as ours. I do hope I am wrong and the other big banks don't make their clients go thru something similarly idiotic.
Last month, I decided to pay my credit card bill at the BDO branch located along J.P. Rizal in Makati. I went in and asked the guard if they accept Citibank Visa card payments and he answered yes. He also told me to fill-up the red form and so I did. I then had to fall in line for processing at their counters. Note that I said counters, they had 5 counters, but only one counter was actually processing stuff for clients. It took me more than an hour to reach the teller only to be told that they could NOT do an over the counter withdrawal and use the amount withdrawn to do a bills payment since I haven't used up the daily limit for ATM withdrawals. They asked me to go outside of the bank premises to withdraw PHP46,000.00 from their ATM in broad daylight. Since it was already my due date for the bill and it was way past the lunch break period, I decided to comply without too much fuss. I simply told the teller that yes, I will do as they say but I'm not going to fall in line again. She agreed and after a few minutes, I was back at the counter with 92 500-peso bills.
Fast forward to a few days ago, my credit card bill was due again which comes up to around PHP52,000.00 and I decided to pay it at the same BDO branch. Being a bit wiser, I first went to the ATM, made several withdrawals to gather PHP50,000.00. I then proceeded to filling out the forms, 2 forms - one for a withdrawal of PHP2,000.00 and the other one for the bills payment. I lined up and after about 45 minutes, I reached the counter. I confidently gave the teller the 2 slips together with the ATM transaction records showing that I already used up the ATM withdrawal daily limit. She then proceeded to tell me that since the account wasn't with the branch, I will be charged PHP100.00 for the withdrawal and also since it was a salary account and I didn't know the account number, it will take long because she still had to find the account number. I was fuming mad, I needed to use my money and they were going to charge me PHP100.00 for it. And how hard is it for a teller to find my account number since she already had my ATM card in her hand with a card number and an account name. What sort of online system do they have there anyway? To get it over with, I told the teller I'm going to use my other cards to get PHP2,000.00 but I'm definitely NOT lining up again.
I guess this is what you can expect from a third world bank in a third world country such as ours. I do hope I am wrong and the other big banks don't make their clients go thru something similarly idiotic.
No it's just for the small fry. For big fish, they can launder money to their hearts content and even use a fake name and signature (cough)Jose Velarde(cough).
ReplyDeleteWhat people don't realize is that the motto in their ads is not entirely accurate. The complete motto is:
We find ways to annoy, disappoint, piss, etc.